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Help Center

Welcome to the Help Center

Resources

Here, you will find a wealth of information and resources to help you effectively utilize Shop Safe 360.
Whether you're new or a seasoned pro, our Help Center has something for everyone We are update on
a weekly basis so please check back to learn more and find the solution you seek.

01

Search Knowledge Base

02

Submit Support Ticket

03

Let's Chat

Unlock Success for Buyers and Sellers Alike!

At Shop Safe 360, we understand that getting started with our platform can be exciting and a bit overwhelming, that’s why we have created a comprehensive video tutorial series to help you navigate and make the most out of your experience. Our videos cover everything from setting up your account, using our features, and creating and managing your listing, to advanced marketing and sales strategies. Whether you’re shopping for the best deals or selling your products and or services, our video tutorials will provide you with the knowledge and skills you need to succeed on our platform. So, sit back, relax, and let our expert instructors guide you through the solutions you seek.

Youtube Channel

FAQ

Popular Questions

We hope you find our Help Center useful and informative. If you have any feedback or suggestions for how we can improve it,
please don't hesitate to contact us. To get started, we recommend checking out the following sections of our Help Center:

Get Started on Shop Safe 360
Account Setup

Signing up with Shop Safe 360 is easy and free! To get started, simply click on the blue Sign in button at the top menu of our website. This will take you to our registration page where you will be prompted to provide some basic information, such as your name and email address. Once you've completed the registration process, you'll be able to access all of the features and benefits of our platform. Please note that while sign-up is currently free, if we ever decide to charge for our service in the future, all existing customers will be grandfathered in and will not have to pay any fees.  Sign up now to take advantage of our free service and never have to worry about paying for it in the future.

Getting Started
Recommendations
  1. Take the time to explore our directory and discover all of the different products and services available. You'll be surprised at the variety and quality of the offers available.

  2. Use our advanced search and filtering options to find exactly what you're looking for. This will save you time and help you find the best deals.

  3. Be sure to read the detailed product descriptions and reviews before making a purchase. This will help you make an informed decision and ensure that you're getting exactly what you want.

  4. Take advantage of our free signup and enjoy all of our free features, such as creating a wish list, saving your favorite items, and more.

  5. Don't be afraid to ask questions! Our customer support team is always happy to help and answer any questions you may have.

  6. Keep an eye on our promotions and sales to get the best deals on your favorite products.

  7. Keep an eye on the ratings and reviews of the sellers, it will give you an idea of the quality of their products and customer service.

  8. Take advantage of our buyer protection program to ensure that you're protected when making a purchase.

  9. Create a budget and stick to it to avoid overspending.

  10. Last but not least, have fun shopping and enjoy the convenience and variety of our directory!

Learn More

Welcome to our directory marketplace! We are proud to offer a unique all in one shopping experience that sets us apart. Shop Safe 360 is built on a foundation of trust and transparency, with a focus on providing our shopper with the best products and services at the most competitive prices from small businesses nationwide.

One of the things that makes Shop Safe 360 unique is our commitment to quality and customer satisfaction. We thoroughly vet all of our sellers to ensure that they meet our high standards for product quality, customer service, and business practices. This ensures that our customers can shop with confidence, knowing that they are getting the best products and services from reputable sellers.

Another unique feature of Shop Safe 360 is our buyer protection program. We understand that shopping online can be risky, which is why we offer a full refund within 30 days if the customer doesn't receive items or items are defective as long as the item was purchased via the directory marketplace. This gives our customers peace of mind and the confidence to shop with us.

If you want to learn more about what makes our Shop Safe 360 unique, visit our knowledgebase for more information and helpful resources.

Features
What Makes Us Stand Out?

Welcome to Shop Safe 360, an innovative all-in-one shopping solution! We understand that online shopping can be cold and impersonal, which is why we've developed a range of features that encourage engagement and interaction. Our goal is to make shopping online more engaging, fun and personalized.

Shop Safe 360 virtual stores feature allows you to explore products in an immersive virtual space, making you feel like you're walking through a physical store. Our interactive shoppable videos give you the opportunity to interact with the products in a more engaging way, allowing you to see them in action and get a better sense of how they work. Our interactive buyer guides help you find the perfect products by providing expert advice and recommendations, tailored to your specific needs. And our video customer service allows you to chat with a customer service representative in real-time, giving you immediate assistance and support.

All of these features are designed to make shopping more engaging and personalized, which is why we're excited to offer them to our customers. And the best part is, signup is free for a limited time, so don't miss out on this opportunity to experience the future of online shopping. Sign up now and start your shopping adventure today!

Policies
Return

We are committed to providing our members with the highest level of satisfaction. That's why we offer a 30-day money-back guarantee on all items purchased through our marketplace.

If you are not completely satisfied with your purchase, or if the items you received are defective, you can return them within 30 days of the purchase date for a full refund. To request a refund, please follow these simple steps:

  1. Contact our customer support team: Please contact our customer support team via email, phone, or live chat to inform them of the issue. Our team will provide you with instructions on how to proceed.

  2. Send the items back: Once you have received instructions from our customer support team, please send the items back to us. Make sure to include a copy of the invoice or order confirmation in the package.

  3. Wait for the refund: Once we have received the items and confirmed that they are in their original condition, we will process your refund. Please allow up to 14 business days for the refund to appear in your account.

Please note that the refund policy applies only to items purchased through the 360 marketplace. Items purchased through third-party sellers or other websites are subject to the refund policies of those sellers or websites.

We stand behind the quality of our products and are confident that you will be satisfied with your purchase. If for any reason you are not, please let us know, and we will do everything we can to make it right.

Thank you for choosing Shop Safe 360. We appreciate your business and look forward to serving you again in the future.

Cancellation

Our order cancellation policy is simple and straightforward. If you need to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will cancel the order and issue a full refund.

If the order has already been shipped, you may still cancel the order. However, you will be responsible for returning the unopened item in its original condition within 14 days of receiving it. Once we receive the item, we will process a refund for the purchase price, minus any shipping and handling fees.

Please note that customized or made-to-order items may not be cancelable or refundable.

If you have any questions or concerns about canceling an order, please do not hesitate to contact us. We are here to assist you and make sure that you are completely satisfied with your shopping experience.

Prohibited Items

Prohibited items are items that are not allowed to be listed or sold on our platform. This includes, but is not limited to:

  • Illegal drugs or controlled substances
  • Weapons or firearms
  • Hazardous materials or chemicals
  • Stolen property
  • Counterfeit or fake items
  • Items that promote or glorify hate or violence
  • Items that are discriminatory or offensive
  • Adult items or services
  • Items that infringe on intellectual property rights
  • Items that violate any local, state, or federal laws

Please note that this list is not exhaustive and Shop Safe 360 reserves the right to remove any listings, product or service that violate our prohibited items policy. If you are unsure if an item is allowed to be listed, please contact us before listing it. We appreciate your cooperation in keeping Shop safe 360 safe for all users.

 
Sell on Shop Safe 360
Setup Business Account

Welcome to Shop Safe 360! We are excited to offer you the opportunity to list your products and or services and reach a large customer base. By adding your listing to our site, you'll be able to:

  • Boost your sales and profits
  • Increase traffic to your location
  • Engage with consumers and build a loyal fan base
  • Take advantage of our virtual store feature to enhance customer engagement
  • Stand out among your competition

Don't miss out on this opportunity to grow your business. Click the "Add Listing" button in the top menu to get started today!

360 Guarantee
Customer Satisfaction

We are committed to providing our customers with the highest level of satisfaction. That's why we offer a 30-day money-back guarantee on all items purchased through our marketplace.

If you are not completely satisfied with your purchase, or if the items you received are defective, you can return them within 30 days of the purchase date for a full refund. To request a refund, please follow these simple steps:

Contact our customer support team: Please contact our customer support team via email, phone, or live chat to inform them of the issue. Our team will provide you with instructions on how to proceed.

Send the items back: Once you have received instructions from our customer support team, please send the items back to us. Make sure to include a copy of the invoice or order confirmation in the package.

Wait for the refund: Once we have received the items and confirmed that they are in their original condition, we will process your refund. Please allow up to 14 business days for the refund to appear in your account.

Please note that the refund policy applies only to items purchased through our  marketplace. Items purchased through third-party sellers or other websites are subject to the refund policies of those sellers or websites.

We stand behind the quality of our products and are confident that you will be satisfied with your purchase. If for any reason you are not, please let us know, and we will do everything we can to make it right.

Thank you for choosing Shop Safe 360. We appreciate your business and look forward to serving you again in the future.

Sales Questions
360 Marketplace Inquiries

Welcome shoppers! We at Shop Safe 360 know that when it comes to shopping online, you may have questions about your orders or want to inquire about a product before making a purchase. That's why we've made it easy for you to reach out to us with any questions or concerns you may have.

 

Here are a few ways you can get in touch with us:

 

Knowledgebase: Our knowledgebase is an excellent resource for finding answers to common questions. Here you'll find a wealth of information on everything from order tracking to product details, so be sure to check it out before reaching out to our customer service team.

 

Chat: Our live chat feature is available for you to ask any questions or get help with your order. Simply click the chat icon on the bottom right corner of the page to start a conversation with one of our customer service representatives. If agents are unavailable due to high demand or other reasons please contact our support page and submit a support ticket and a representative will get back to you within 24 hours.

Visit Support: If you have a more detailed question or concern, you can contact us through our support page. Simply fill out the form with your contact information and a brief description of your inquiry and we'll get back to you as soon as possible

Vendor & Listing Inquiries

As a member of Shop Safe 360, you have several options for inquiring about products and orders from the businesses listed on our platform. If inquiring about a specific business product or service. The most convenient way is to use the chat feature directly on the business's listing or shop page. This allows you to easily and quickly ask questions and get the information you need. Additionally, some listings also offer live 1:1 video chat, which can be a great way to get even more detailed information and personalized assistance.

If you have made several attempts resulting in no response you can use our support page, which is designed to help shoppers navigate our platform and find the information they need. Here, you can find answers to common questions, troubleshoot issues, and get in touch with our customer support team if you need further assistance.

Troubleshooting
Forgot Password

If you've forgotten your password for Shop Safe 360 don't worry! You can easily reset it by clicking the "Forgot Password" button on the sign in page. Simply enter the email associated with your account and we'll send you instructions on how to reset your password. If you're still having trouble, please reach out to our support team for further assistance. We're here to help!

Knowledge Base
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